Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Provide an answer to the question here, with as much detail as possible to help your customers.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We offer premium kitchen appliances from manufacturers like BORA, Miele, Liebherr, and Quooker, curated for design and performance.

hello@luxappliances.co.uk | 01629 636727

Orders placed before10:00 AM (GMT)are processed within3–5 business days. Delivery typically takes2–4 working days, so expect a total delivery time of5–9 business days.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

We offer a 30-day returns policy. Items must be unused, in original packaging, and returned after receiving approval. Please review ourReturns & Refunds Policyfor full instructions.

Refunds are processed within 7 days from when we receive the item(s).